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Projects
Project Delivery
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Project Approach Initiatives
IDC's facility services project approach enables all team members
to deliver the highest caliber management and technical support
services to end users for the least corporate expenditure. Fundamental
to our approach are the following initiatives which become integral
elements to IDC's overall project delivery.
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Apply the appropriate Management Strength and Organization
to support the effort.
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Staff a dedicated Account Manager to oversee the engagement
process.
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Customize Reports, Specialized Work Tools, and Processes
to effectively manage activities.
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Develop Systems and Procedures that are consistent with the
client's objectives.
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Leverage well-established relationships with Business Partners
(consultants, suppliers and vendors).
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Offer Centralized Administrative Functions to maximize efficiency.
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Provide a Menu of Services that can be tailored to location
and need.
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Provide a Pricing Structure that is scaled to use, demand,
and frequency.
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Streamlined Business Practices
Part of our service offering is an assessment of our client's existing
processes. We compare them to accepted industry standards and best
practices, and aggressively streamline them to achieve optimal efficiency.
Key performance indicators are developed and closely monitored to
maintain accountability and customer satisfaction.
Customer Feedback
IDC employs a customer feedback mechanism to provide a way for clients
and their internal customers to formally express their praise, concerns,
requests and suggestions.
Metrics and Benchmarking
Benchmark metrics provides management with actionable information.
Fundamental to our approach is a meaningful measurement process,
driving accountability for sustained effectiveness down to all supplier
levels. Applying performance measurement concepts, we customize
a program to track and analyze standardized metrics for our client.
These metrics provide the necessary management visibility over the
total process. Focus is typically on customer satisfaction, quality,
schedule and cost. Ongoing benchmarking plays a key role in our
overall delivery process. The metrics we develop can be adapted
to align with industry benchmarks or to highlight variances among
sites and over specific time intervals.
Scalability
One of IDC's strengths is our ability to scale a facility services
team up or down immediately as the client's needs change. A client-specific
scalability plan defines the specific actions to be taken.
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